- Confirmation. You receive an email with your request number.
- Review. Our team reviews the request and asks for more details if needed.
- Work in progress. We keep you updated by email. Reply to that email to add information.
- Solved. We let you know when it's solved. If the problem continues, reply to the email and we reopen the request.
We respond within 1–2 business days. Critical outages are handled first.