Impact tells us how quickly we need to act. Pick the level that best fits the situation.
| Impact | When to choose it | Example |
|---|---|---|
| Critical | The service is down for all or most users, or an avatar is completely out of service. No workaround. | The coach doesn't respond to anyone. |
| High | A major function is broken or many users are affected. A workaround exists. | Evaluations don't appear after a conversation. |
| Medium | Limited impact on some users, or degraded performance. | Replies are occasionally much slower. |
| Low | A question, cosmetic bug or improvement idea. | A typo in the text. |
Use Critical only for real outages. These requests are handled first.