There are two forms. Pick the one that matches what you need.
Report a problem (incident)
Use Report a problem when something that should work does not: a bug, an outage, wrong content or agent behaviour, or you can't sign in. You don't need an account, just your email address.
Submit a service request
Use Submit a service request when you need something new or changed: deploying agents to a project, configuration changes, new features or exports, access for new users, data, or a how-to question. This form is available to signed-in users.
What to include
- Your company and the product concerned.
- A description: for a problem, what happened, what you expected and how to reproduce it; for a request, what you need and why.
- For a problem, when it happened (date and exact time). For a request, the date you need it by, if any.
- The project, device or location, e.g. a project link or the avatar's location.
- A screenshot or video if you have one.
Other options
- Email support@promethist.ai. This creates a request just like the form.
One request per issue. If you have several issues, submit several requests.